IT Services that Empower Your Business

Assess, redesign, and transform how your IT services are structured and delivered — from workflow design and tool configuration to governance and reporting. Hands-on experience with ServiceNow and FreshService.

Turn around underperforming IT support functions — fast. At FirstGroup, we achieved a 75% reduction in resolution time and 55% improvement in first response within months through structured assessment and team enablement.

Design the reporting frameworks that give leadership clear visibility into IT operations. We produced and contributed to executive-level reporting at Sony PlayStation, presenting to Director, VP, and SVP stakeholders.

Build KM functions from the ground up — governance, structure, and content that makes shift-left a reality. We built the group-wide KM function for FirstGroup from scratch across 9 operating companies.

Your service catalogue is the front door to IT. A well-designed one reduces friction and improves data quality. We rebuilt the global IT Service Catalogue at Sony PlayStation — reducing queue count by 40%.

Help your organisation get MSP-ready — identifying gaps in knowledge, process, and documentation before transition begins. Drawing on hands-on experience as an active contributor in a major MSP onboarding programme.